Privacy Policy – Groundhopticket.com
Chamber of Commerce: 97540188
1. Introduction
Groundhopticket.com cares deeply about protecting your personal data. In this privacy policy we explain what information we collect, why we do so, and how we handle it.
2. Data controller
Groundhopticket.com is responsible for the processing of personal data as described in this statement.
If you have any questions, you can contact us via Contact.
3. What personal data do we collect?
3.1 Account data
When you create an account:
- First and last name
- Email address
- Password (stored encrypted)
- Phone number (optional)
- Gender (optional)
- Date of birth (optional)
- Address details (optional)
- Country (determined automatically via IP address)
3.2 Orders and payments
When you place an order:
- Name and contact details
- Address, postal code, and city
- Phone number
- Date of birth
- Business details (where applicable)
- Order and product information
- Payment status and payment method
We do not store full payment card details.
3.3 Traveller data
To arrange travel and tickets:
- Name
- Gender
- Date of birth
- Nationality / country of birth
- Identity document details (where required for travel)
3.4 Sessions and usage
- Session data
- User ID (when logged in)
- Reservation information
- Language preference
3.5 Communication
- Emails and correspondence
- Support questions and replies
- Attachments where applicable
3.6 Marketing and notifications
If you give consent:
- Newsletter (name and email)
- Product and trip alerts
3.7 Activity and security
- IP address
- Log data
- Website usage
3.8 Cookies
We use cookies for:
- Website functionality
- Security
- Analytics and marketing (via Google Tag Manager)
4. Why do we process data?
We process personal data for:
- Creating and managing accounts
- Processing orders and payments
- Delivering products and services
- Customer service and support
- Security and fraud prevention
- Marketing (only with consent)
- Improving our website
5. Who do we share data with?
We only share data when necessary with:
- Rabo Smart Pay – payment processing
- Mollie – payment processing (if used)
- Resend – sending and receiving email
- Google – login and tracking (Google Tag Manager)
- Cloudflare – security and bot prevention
- ip-api.com – determining country from IP address
- Ratehawk – hotel bookings and guest data
We do not sell your data to third parties.
6. Transfers outside the EEA
Some of our partners are located outside the European Economic Area (EEA), such as Google and Cloudflare.
We ensure appropriate safeguards are in place, such as standard contractual clauses (SCCs).
7. Retention periods
We keep personal data no longer than necessary for:
- Performing agreements
- Legal obligations
- Customer service and administration
8. Security
We take appropriate measures to protect your data:
- Encrypted storage of passwords
- Secure connections (HTTPS)
- Access control
- Monitoring and logging
9. Your rights
You have the right to:
- Access your data
- Correct your data
- Have your data erased
- Object to processing
- Data portability
- Withdraw consent
Please contact us via Contact for these requests.
10. Cookies
We use cookies so the website works properly and can be analysed.
Tracking and marketing cookies are only used if you consent.
11. Changes
We may update this privacy policy. The latest version is always available on our website.
12. Contact
If you have questions about this privacy policy, please contact us via Contact.